I was in my office at work. At 10:00AM I had my normal Tuesday sales meeting with my District Managers.
At the beginning of the meeting I told them the meeting would be short and sweet. I told them this:
"No fucken terrorist would get the best of us. I know all of you want to close stores and send your people home but it isn't going to happen. I am not going to send people home to watch TV and feel sorry for themselves." I continued with, "the only stores allowed to close would be our Alexandria, VA. and Manhattan Str."
Man I got a lot of whining so I said, "you are either with me or against me. Make up your mind right now. Now who wants to close your stores?" Nobody spoke up. I then terminated the meeting. Then I started calling stores that were in CT., Long Island, NY, MD and Virginia to let them know we were here and ready to help in the regional office if they needed any.
Throughout the coming weeks stores filled in for other stores as employees could attend funerals. In one case, I allowed the Stamford CT. store to close for half a day as one of their favorite customers had died in the attack and all of the employees wanted to go to the funeral.
Ten years later: Two Wednesdays ago one of my DM's from that day were in town. He called me up and invited my wife and I to dinner. Now old JohnyMac is not one to turn down a free dinner or glass of wine so I said "Great!" As we sat there sharing a glass of wine my former DM looked over at me and said, "John I hated you on 911 for not letting me close my stores except for the Alexandria store. In hindsight you were 100% correct. I have been wanting to tell you that for 10 years now."
I guess even a blind squirrel finds a nut once in awhile.
So I guess that day I made the right decision. Now what do I do about all of the hundreds of wrong decisions I have made post that day