Author Topic: SOG multi-tool fail Updated (Read 2539 times)

crudos · « **on:** August 30, 2013, 09:50:28 PM »

Picked up a new, but discontinued SOG PowerLock B60 multi-tool and cracked the pliers the very first day of light use. FML. Back to the factory it goes and see how they do on their lifetime warranty claim.

APX808 · « **Reply #1 on:** August 30, 2013, 10:06:51 PM »

Wow, that sucks really bad Crudos, besides that multitool looks like a heavy duty version.

I have a black Leatherman super tool 300 and it withstand abuse like nothing, I specially love how sharp the knife blade is.

crudos · « **Reply #2 on:** August 30, 2013, 10:12:12 PM »

I will give SOG the benefit of the doubt on this one, and see if they make it right. This is my first item from SOG, so they aren't starting off very well.

USMC0331 · « **Reply #3 on:** August 30, 2013, 10:21:21 PM »

Better to find out now then when you really need it.

JohnyMac · « **Reply #4 on:** August 31, 2013, 07:19:25 AM »

When I use to work at the marine retailer we carried SOG and Leatherman.

It wasn't often but it did happen - SOG's would be returned broken. In the 20 years I worked there I do not remember one Leatherman being returned due to failure though.

crudos · « **Reply #5 on:** September 06, 2013, 08:19:49 PM »

Well the tool is at SOG's warranty shop for repair. They seem to be fairly on top of things, hope it comes back this coming week. So far, so good with SOG.

JohnyMac · « **Reply #6 on:** September 07, 2013, 08:04:52 AM »

Cool!

crudos · « **Reply #7 on:** September 18, 2013, 10:57:37 PM »

The tool came back today, and am very pleased with their warranty/repair department. Installed a brand new plier head and lock bar for it. Would buy from them again.

APX808 · « **Reply #8 on:** September 18, 2013, 11:16:08 PM »

Let's hope it doesn't break in the middle of the woods or on a SHTF situation.
Sorry I would never trust a multitool that broke on my hand :S

USMC0331 · « **Reply #9 on:** September 18, 2013, 11:35:20 PM »

eh, everyone gets bad heat treating now and then. I wouldn't have a multi-tool in the woods myself. Their weight to result ratio is too low for my taste. In the truck or range bag they do well though.

The real test of customer service is if the company paid for shipping both ways?

APX808 · « **Reply #10 on:** September 19, 2013, 07:45:01 AM »

Quote from: DVC Prepper on September 18, 2013, 11:35:20 PM

eh, everyone gets bad heat treating now and then. I wouldn't have a multi-tool in the woods myself. Their weight to result ratio is too low for my taste. In the truck or range bag they do well though.

In the woods a multitool can be of great help to cut wires, bushcrafting some items etc.

crudos · « **Reply #11 on:** September 19, 2013, 07:45:32 AM »

Quote from: DVC Prepper on September 18, 2013, 11:35:20 PM

eh, everyone gets bad heat treating now and then. I wouldn't have a multi-tool in the woods myself. Their weight to result ratio is too low for my taste. In the truck or range bag they do well though.

The real test of customer service is if the company paid for shipping both ways?

They offered to ship the part to me for free and diy. But did pay $5 shipping to send to them. No biggie, they shipped the tool back for free.

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